Shipping & Returns

We use International Express Service for all international deliveries. The orders usually are dispatched within 72 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately.


Cancellations

If you wish to cancel your order, pls email us immediately. 15% cancellation fee applies. Shipped orders cannot be cancelled. Hope you can understand. Thank you.


Returns 

In the occasional event of manufacturing faults, we would replace/repair the products. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned unused and contain all the original packaging and labels. After receiving the return goods, we will refund your full payment.

Exchanges  
 
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged under the circumstances of unused and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated.    
We strongly recommend that you use traceable shipping. If your goods lose on the road, you can trace the shipping company. For overseas orders this process sometimes can take up to 30 days.     


Insurance   

You don't need to pay extra money for the insurance. The shipping company will be responsible for all the items they undertake. Over 99% of the items will be delivered safely. In case your item get lost or damaged, we will be responsible for half the loss.


Track    

For customers worldwide:
Please visit EMS Global Website and input the tracking number we provide.

Please pay attention:

If there is no one signs for the items you order,but the items are sent
back to us,we will not send to you again.Pleasing Your Understanding!

All items are shipped directly from Our company, All orders are shipped with express mail only about 9 working days arrival.

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